Return and Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. You may return any non-customized product that is still factory sealed, within 30 days upon receiving it.

Any request after 30 days will not be honored. Please make sure to contact us by email support@headfiesta.com at first.

** However, you would have to bear the shipping fee(s) incurred. Please email support@headfiesta.com within the said period. If you do not receive a reply within 3 working days, please contact us via our website or Discord.
For items that are incorrect or with manufacturing defects upon delivery, headfiesta will assess the issue and provide a solution accordingly. We will either provide an exchange, a replacement or a repair service of the item(s), depending on the problem encountered.

Return & Exchange Conditions

Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

On sale items or gift cards are non-refundable.
Damage/Lost caused by customers is non-refundable.

7-Day Return Policy

For products that have been opened within the first 7 days upon delivery, a restocking fee (35% of the item’s retail value) will be charged if returned.

This also applies to products that have been opened but are still functioning properly. Please contact support@headfiesta.com to process your request. After receiving and confirming that the item is in good condition, we will notify you by email, and the remaining amount—after deducting the 20% restocking fee from the price you paid—will be reimbursed to your original payment method (PayPal or Credit Card) within 3–5 business days. Please note that PayPal or your bank may require additional time to process the refund after we have issued it. A refund to the original payment method (e.g. PayPal or Credit Card)