FAQ (Frequently Asked Questions)
Product Related Questions
What is the difference between DAC and amplifier?
A DAC (Digital-to-Analog Converter) converts digital audio signals to analog signals, while an amplifier boosts the signal to drive headphones or speakers. DACs primarily affect sound quality, while amplifiers mainly affect volume and driving power.
How to choose the right headphone impedance?
Low impedance headphones (16-32Ω) are suitable for portable devices like smartphones, medium impedance (32-150Ω) works with most audio equipment, and high impedance (150Ω+) requires dedicated amplifiers but usually offers better sound quality.
What is balanced output vs single-ended output?
Single-ended output uses 3.5mm or 6.35mm connectors, while balanced output uses 4.4mm, 2.5mm, or XLR connectors. Balanced output can provide higher power output and better signal-to-noise ratio.
How to understand audio formats (DSD, PCM, etc.)?
PCM is the most common digital audio format, while DSD is a high-resolution audio format. DSD typically provides better sound quality but requires larger file sizes and DSD-compatible devices for playback.
How to properly store headphones and audio gear?
Store them in a dry, dust-free environment away from direct sunlight. Use protective cases to prevent physical damage and avoid coiling cables too tightly.
Technical Support Questions
How to connect DAC to computer/phone?
Computer: Connect via USB and install appropriate drivers. Phone: Use USB-C or Lightning adapter cables, ensuring your phone supports USB Audio output.
What benefits does headphone cable upgrade provide?
High-quality cables can reduce signal loss and improve sound performance, especially noticeable with high-end headphones. We recommend OFC or monocrystalline copper cables.
How to burn-in equipment?
New equipment should play music continuously for 100-200 hours at moderate volume. Burn-in helps stabilize components and gradually improves sound quality.
Is device heating normal?
Mild heating is normal, especially for Class A amplifiers. If overheating occurs or you notice unusual odors, stop using immediately and contact customer service.
My device is not recognized by the computer. What should I do?
Check USB cable and port, reinstall drivers, and try another computer if possible. If the problem persists, contact our support team at support@headfiesta.com.
Purchase and After-Sales Questions
Do you provide trial listening services?
We offer a 7-day no-questions-asked return policy. You can try the products after receiving them, and if you're not satisfied, you can apply for a return. Please note that certain personal audio products such as earphones may require a 20% restocking fee. All returns must be sent back to our designated warehouse for refund processing.
What is the warranty period?
All products come with a 1-year warranty, with some premium products offering 2-year warranty. Free repair or replacement is provided during the warranty period.
Do you support international shipping?
We support worldwide shipping. Please check shipping costs and delivery times at checkout. Some regions may have import duties and taxes.
How to verify authentic products?
We are authorized dealers for all brands we carry, and all products are genuine. Each product comes with anti-counterfeiting labels and warranty cards that can be verified through official channels.
How do I cancel my order?
Order cancellation or modification can only be done manually by our staff before our Warehouse Team processes your order. Once shipped, orders cannot be cancelled or modified. As our Support Team may not be available on weekends and public holidays, please place orders carefully. To request cancellation or modification, contact support@headfiesta.com or use the website chat.
Returns and Refunds
Where should I send the product for the return process?
To initiate a return, email support@headfiesta.com within 30 days of receiving the sealed product(s). We will send you an RMA form and return details via email.
When must the product be returned after receiving the RMA form and details?
After receiving our return instructions, you must ship the product back within 5 working days and send us the tracking link. Failure to do so will cancel the return process.
When will I receive my refund after returning the product?
Once we receive and inspect the returned product, refunds are usually processed within 5 business days. Depending on your payment method (e.g., Bank or PayPal), there may be currency exchange differences or transaction fees, which HeadFiesta is not responsible for.
Who pays for return shipping?
Return shipping fees depend on the reason for return. If the return is due to a confirmed product defect, we may cover the cost; otherwise, the customer is responsible for return shipping fees.
